Return/Exchange Policy

RETURNS WITHIN 14 DAYS

Criteria to return an item


A return must be logged within 14 days of being delivered to qualify for returns. All products must be in a re-saleable condition and in its original packaging with all labels attached. Any free promotional gift must also be included in the return. Due to hygienic reasons, swimwear and underwear cannot be returned.

Should you wish to return something after the 14 days please contact us by phone so that we can advise you accordingly. Should your item be defective, please refer below details.

Products can be exchanged at our shops or return through our delivery service for free, following criteria above, please contact us for exchange.

 

RETURNS OF DEFECTIVE/FAULTY PRODUCTS:

Defective products can be returned up to 1 month of delivery date by contacting us who will advise you accordingly. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use. When returning a product after the 14 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession. Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.